Refunds and Returns Policy

At Decor’s Corner, we aim to provide a hassle-free shopping experience. If you are not satisfied with your purchase or have encountered an issue, we’re here to help. Please review our Refunds and Returns Policy below:


1. Eligibility for Returns

  • Timeframe: Items can be returned within 7 days of delivery. Requests made after this period will not be accepted.
  • Condition: Returned items must be:
    • Unused and in their original packaging.
    • Accompanied by the original receipt or proof of purchase.
    • Free from any damage caused after delivery.
  • Non-Returnable Items: Certain products are not eligible for returns, including but not limited to:
    • Personal care items (e.g., cosmetics, toiletries) once opened.
    • Customized or perishable goods.

2. Return Process

  1. Initiating a Return: Contact our customer support team via WhatsApp or email with your order details and reason for the return.
  2. Approval: Once your return request is approved, you will receive instructions for sending the item back.
  3. Shipping the Item:
    • Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
    • Use a reliable courier service to ensure the item reaches us safely.
  4. Inspection: After receiving the item, we will inspect it to ensure it meets the return criteria.

3. Refund Policy

  • Eligibility: Refunds are issued for:
    • Items that are defective, damaged, or incorrect.
    • Orders canceled before shipment.
  • Refund Methods: Refunds will be processed via:
    • Bank transfer
    • Easypaisa or JazzCash
  • Processing Time: Refunds are processed within 7 business days after the returned item has been inspected and approved.
  • Partial Refunds: In some cases, partial refunds may be granted if the returned item shows signs of use or is missing original components.

4. Exchange Policy

  • Exchanges are allowed for defective, damaged, or incorrect items only.
  • Please follow the return process to initiate an exchange request.
  • If the requested replacement item is out of stock, a full refund will be issued.

5. Cancellations

  • Before Shipment: Orders can be canceled without any charges by contacting our customer support team.
  • After Shipment: Orders canceled after shipment will incur a restocking or return shipping fee.

6. Damaged or Defective Items

  • If your item arrives damaged or defective:
    1. Contact our customer support team within 48 hours of delivery.
    2. Provide photos or videos of the issue along with your order details.
    3. We will arrange for a replacement or refund at no additional cost to you.

7. Important Notes

  • Inspection Upon Delivery: Please inspect your package upon delivery and report any issues immediately.
  • Contact Information: For any questions or concerns regarding refunds and returns, reach out to us at:
    • Email: support@decorscorner.pk
    • Phone/WhatsApp: 0324 3500 501

Thank you for shopping with Decor’s Corner, We value your trust and strive to provide exceptional service.

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