Refunds and Returns Policy
At Decor’s Corner, we aim to provide a hassle-free shopping experience. If you are not satisfied with your purchase or have encountered an issue, we’re here to help. Please review our Refunds and Returns Policy below:
1. Eligibility for Returns
- Timeframe: Items can be returned within 7 days of delivery. Requests made after this period will not be accepted.
- Condition: Returned items must be:
- Unused and in their original packaging.
- Accompanied by the original receipt or proof of purchase.
- Free from any damage caused after delivery.
- Non-Returnable Items: Certain products are not eligible for returns, including but not limited to:
- Personal care items (e.g., cosmetics, toiletries) once opened.
- Customized or perishable goods.
2. Return Process
- Initiating a Return: Contact our customer support team via WhatsApp or email with your order details and reason for the return.
- Approval: Once your return request is approved, you will receive instructions for sending the item back.
- Shipping the Item:
- Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
- Use a reliable courier service to ensure the item reaches us safely.
- Inspection: After receiving the item, we will inspect it to ensure it meets the return criteria.
3. Refund Policy
- Eligibility: Refunds are issued for:
- Items that are defective, damaged, or incorrect.
- Orders canceled before shipment.
- Refund Methods: Refunds will be processed via:
- Bank transfer
- Easypaisa or JazzCash
- Processing Time: Refunds are processed within 7 business days after the returned item has been inspected and approved.
- Partial Refunds: In some cases, partial refunds may be granted if the returned item shows signs of use or is missing original components.
4. Exchange Policy
- Exchanges are allowed for defective, damaged, or incorrect items only.
- Please follow the return process to initiate an exchange request.
- If the requested replacement item is out of stock, a full refund will be issued.
5. Cancellations
- Before Shipment: Orders can be canceled without any charges by contacting our customer support team.
- After Shipment: Orders canceled after shipment will incur a restocking or return shipping fee.
6. Damaged or Defective Items
- If your item arrives damaged or defective:
- Contact our customer support team within 48 hours of delivery.
- Provide photos or videos of the issue along with your order details.
- We will arrange for a replacement or refund at no additional cost to you.
7. Important Notes
- Inspection Upon Delivery: Please inspect your package upon delivery and report any issues immediately.
- Contact Information: For any questions or concerns regarding refunds and returns, reach out to us at:
- Email: support@decorscorner.pk
- Phone/WhatsApp: 0324 3500 501
Thank you for shopping with Decor’s Corner, We value your trust and strive to provide exceptional service.